Your Competitive Advantage Starts Here

Improving Client Retention By Accelerating Case Resolution

NexaSupport helps technology companies with multiple products and services streamline their customer support workflow. Our agents are present at the start of the customer journey, Level Zero, and facilitate the support process according to priority level. Gone are the days of a Senior Support Engineer handling break-fix calls or password resets for products or service lines outside of their scope. Our customers see faster ticket resolution and improved customer experience, engagement, and retention.

24/7 U.S. BASED CALL SUPPORT

Improve your CSAT scores with live, frontline customer support.

TICKETING AND CASE MANAGEMENT

Offer your customer SLAs that are up to 50% below industry standard.

WORKFLOW AND CALL MANAGEMENT

Streamline support process to provide exceptional customer experience.

SOFTWARE INTEGRATION

Keep customer information at your fingertips regardless of platform.

WORKFORCE SCALABILITY

Our support scales with your business, meeting your needs at every phase.

24/7 U.S. BASED CALL SUPPORT

Improve your CSAT scores with live, frontline customer support.

TICKETING AND CASE MANAGEMENT

Offer your customer SLAs that are up to 50% below industry standard.

WORKFLOW AND CALL MANAGEMENT

Streamline support process to provide exceptional customer experience.

SOFTWARE INTEGRATION

Keep customer information at your fingertips regardless of platform.

WORKFORCE SCALABILITY

Our support scales with your business, meeting your needs at every phase.

Staying Ahead in the
Tech Industry Isn’t Easy

If any of this sounds familiar, we can help. You have numerous product and services, and many have different support contact instructions. Your customers have different support experiences across the products they utilize. Ticket assignments and escalations end up with the wrong Support Engineer. Your highly paid talent ends up triaging customer service tickets. Management in Customer Success is looking for data and analytics to lead their organization. As you launch new products and grow, it is difficult to scale your Client Service department quickly.

Without NexaSupport

With NexaSupport

Detailed Service Analytics with NexaInsights

NexaInsights provide reporting into your support organization. Identify trends by priority, utilization metrics by support agent, day-parting of requests, resolution times and more.

Contact Us

PHONE:

800.408.3408

EMAIL:

sales@nexasupport.com

Contact Us

PHONE:

800.408.3408

EMAIL:

sales@nexasupport.com