Your Competitive Advantage Starts Here
Improving Client Retention By Accelerating Case Resolution
NexaSupport helps technology companies with multiple products and services streamline their customer support workflow. Our agents are present at the start of the customer journey, Level Zero, and facilitate the support process according to priority level. Gone are the days of a Senior Support Engineer handling break-fix calls or password resets for products or service lines outside of their scope. Our customers see faster ticket resolution and improved customer experience, engagement, and retention.
Staying Ahead in the
Tech Industry Isn’t Easy
If any of this sounds familiar, we can help. You have numerous product and services, and many have different support contact instructions. Your customers have different support experiences across the products they utilize. Ticket assignments and escalations end up with the wrong Support Engineer. Your highly paid talent ends up triaging customer service tickets. Management in Customer Success is looking for data and analytics to lead their organization. As you launch new products and grow, it is difficult to scale your Client Service department quickly.
Detailed Service Analytics with NexaInsights
NexaInsights provide reporting into your support organization. Identify trends by priority, utilization metrics by support agent, day-parting of requests, resolution times and more.