Your Competitive Advantage Starts Here
Improving Client Retention By Accelerating Case Resolution
NexaSupport helps technology companies with multiple products and services streamline their customer support workflow. Our agents are present at the start of the customer journey, Level Zero, and facilitate the support process according to priority level. Gone are the days of a Senior Support Engineer handling break-fix calls or password resets for products or service lines outside of their scope. Our customers see faster ticket resolution and improved customer experience, engagement, and retention.
24/7 U.S. BASED CALL SUPPORT
Improve your CSAT scores with live, frontline customer support.
TICKETING AND CASE MANAGEMENT
Offer your customer SLAs that are up to 50% below industry standard.
WORKFLOW AND CALL MANAGEMENT
Streamline support process to provide exceptional customer experience.
SOFTWARE INTEGRATION
Keep customer information at your fingertips regardless of platform.
WORKFORCE SCALABILITY
Our support scales with your business, meeting your needs at every phase.
24/7 U.S. BASED CALL SUPPORT
Improve your CSAT scores with live, frontline customer support.
TICKETING AND CASE MANAGEMENT
Offer your customer SLAs that are up to 50% below industry standard.
WORKFLOW AND CALL MANAGEMENT
Streamline support process to provide exceptional customer experience.
SOFTWARE INTEGRATION
Keep customer information at your fingertips regardless of platform.
WORKFORCE SCALABILITY
Our support scales with your business, meeting your needs at every phase.
Staying Ahead in the
Tech Industry Isn’t Easy
If any of this sounds familiar, we can help. You have numerous product and services, and many have different support contact instructions. Your customers have different support experiences across the products they utilize. Ticket assignments and escalations end up with the wrong Support Engineer. Your highly paid talent ends up triaging customer service tickets. Management in Customer Success is looking for data and analytics to lead their organization. As you launch new products and grow, it is difficult to scale your Client Service department quickly.
Without NexaSupport
With NexaSupport
Detailed Service Analytics with NexaInsights
NexaInsights provide reporting into your support organization. Identify trends by priority, utilization metrics by support agent, day-parting of requests, resolution times and more.
Contact Us
PHONE:
800.408.3408
EMAIL:
sales@nexasupport.com
Contact Us
PHONE:
800.408.3408
EMAIL:
sales@nexasupport.com